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Cookies Policy

What is a Cookie?

Cookies are small text files that a website puts on a visitor’s device (such as a computer, tablet, smartphone or smartwatch) to collect personal data with the purpose of making the visitor’s user experience better and more efficient. For example cookies ensure visitors do not have to continuously re-enter their details or information whenever they revisit the site or surf between pages.

The applicable legislation prescribes that we can store necessary cookies (cookies that are strictly necessary for the operation of this website) on your device. For all other types of cookies (functional/performance/marketing cookies) we need your permission.

Cookies do not compromise the security of your device.

How do you manage cookie consent?

You have various options: you can 1) allow all cookies, 2) allow certain cookies, by customizing your cookie consent or you can 3) deny all cookies. You can set your preference through our cookie consent banner which will pop-up on our website when you enter it. You can also manage your cookie consent preferences by clicking on the [name]-link at the bottom of each webpage on our website.

Banning cookies may impact your browsing experience in a negative manner. For example this may cause you to repeat your preferences every time you visit our website manually, and some of the website's services and functionality may not work optimally.

Types of Cookies we use

Sessional or Permanent Cookies

A first distinction to be made is between sessional and permanent cookies. Sessional cookies are temporary cookies that are operational during your visit and expire when you close the browser. Permanent cookies on the other hand retain your website preferences on your device even after you have closed your browser.

In the below summary of cookies we use, we indicate how long we store each cookie.

First-Party or Third-Party Cookies

First-party cookies are created and stored by our website, it allows us to provide a better user experience. They enable us to remember important user information, such as your username and passwords (if applicable), language preferences etc.

Third-party cookies are created and placed by third parties other than our website. These cookies serve content or render advertising and analytics services on our website.

In the below summary of cookies we use, we indicate whether these are First-Party or Third-Party cookies by naming the cookie ‘Provider’.

1/ Necessary Cookies

We use necessary cookies to make our website work. These cookies enable you to move about our website or to provide certain features you have requested.

Name: osano_consentmanager

Provider: osano

Description (purpose): Stores the user's current consent

Retention period: no expiration time

Name: osanoconsentmanageruuid

Provider: osano

Description (purpose): Stores the user's unique consent

Retention period: no expiration time

Name: osanoconsentmanagerexpdate

Provider: osano

Description (purpose): Stores the expiration of the user's captured consent.

Retention period: no expiration time

Name: osanoconsentmanagertattles*

Provider: osano

Description (purpose): Set by Osano. Ensures the functionality of the cookie banner

Retention period: no expiration time

Name: AMP_TOKEN

Provider: Google

Description (purpose): Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.

Retention period: 30 seconds to 1 year


2/ Functional/Preference Cookies

These cookies enable us to remember information about you that changes the way the website behaves or looks, like the region that you are in or your preferred language.

Name: SERVERID*

Provider: HAProxy

Description (purpose): To provide load balancing functionality.

Retention period: session

Name: AWSALB

Provider: Amazon

Description (purpose): To provide load balancing functionality.

Retention period: 7 Days

Name: AWSALBCORS

Provider: Amazon

Description (purpose): To provide load balancing functionality.

Retention period: 7 Days

Name: BIGipServerPLPRDRESINEXPORTAL_HTTP

Provider: Resinex

Description (purpose): The F5 BIG-IP load balancer uses an encoded cookie to maintain stateful connections from the client to the server.

Retention period: session

Name: Cookie-agreed

Provider: Ravago

Description (purpose): Used to keep the consent to our privacy policy.

Retention period: 30 days

Name: Language

Provider: Ravago

Description (purpose): Stores the user's preferred language.

Retention period: No expiration date


3/ Performance & Analytics Cookies

These cookies help us understand how visitors use our website and allow us to count visits and traffic sources so we can measure and improve the performance of our website for a better user experience.

The information these cookies collect is anonymous (they cannot identity a visitor).

These cookies are used for internal purposes only.


Name: _gid

Provider: Google Analytics

Description (purpose): Registers a unique ID that is used to generate statistical data about how the visitor uses the website.

Retention period: 1 day

Name: _ga

Provider: Google Analytics

Description (purpose): This cookie is used by Google Analytics to distinguish unique users by assigning a randomly generated number as a customer ID.

Retention period: 400 days

Name: ga*

Provider: Google Analytics

Description (purpose): Used to store and count pageviews.

Retention period: 400 days

Name: pkses*

Provider: Matomo

Description (purpose): Used to store a unique session ID. (anon)

Retention period: 1 hour

Name: pkref*

Provider: Matomo

Description (purpose): Used to store referrer ID's. (anon)

Retention period: 6 months

Name: Pastease.passive.activated.*

Provider: Mopinion

Description (purpose): Used to keep track of feedback about the website via Mopinion.

Retention period: 30 days

Name: Pastease.passive.chance.*

Provider: Mopinion

Description (purpose): Used to keep track of feedback about the website via Mopinion.

Retention period: 30 days

Name: SQSession

Provider: Mopinion

Description (purpose): This cookie keeps statistics of interaction with forms during a user session.

Retention period: 30 minutes to 1 day

Name: mopgagid

Provider: Mopinion

Description (purpose): Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Retention period: 1 day

Name: MSopened

Provider: Mopinion

Description (purpose): This cookie allows us to measure whether a survey form has been opened, so that we can measure and improve the performance of our surveys.

Retention period: 30 days

Name: MSFeedbackSent

Provider: Mopinion

Description (purpose): This cookie allows us to measure whether a survey form has been submitted, so that we can measure and improve the performance of our website.

Retention period: 30 days

Name: mop_ga

Provider: Mopinion

Description (purpose): Registers a unique ID that is used to generate statistical data on how the visitor uses the website.

Retention period: 1 year

Name: dtCookie

Provider: Dynatrace

Description (purpose): Follows a visit across multiple requests. We use Dynatrace to manage website availability and performance.

Retention period: session

Name: rxvt

Provider: Dynatrace

Description (purpose): We use Dynatrace to manage website availability and performance. This cookie is used to determine a session timeout.

Retention period: session

Name: dtSa

Provider: Dynatrace

Description (purpose): We use Dynatrace to manage website availability and performance. This cookie is used as intermediate storage for tracking user actions.

Retention period: session

Name: rxVisitor

Provider: Dynatrace

Description (purpose): We use Dynatrace to manage website availability and performance. This cookie contains a user ID to track usage of the website over multiple sessions.

Retention period: 400 days

Name: dtPC

Provider: Dynatrace

Description (purpose): We use Dynatrace to manage website availability and performance. This cookie is necessary to identify the correct endpoints for beacon transmission and contains the session ID for correlation.

Retention period: session

Name: dtLatC

Provider: Dynatrace

Description (purpose): We use Dynatrace to manage website availability and performance. This cookie measures server latency for performance monitoring.

Retention period: session

Name: dcgtm_

Provider: Google Analytics

Description (purpose): Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.

Retention period: 90 days

Name: ravago.iam.customer-portal-front.originalreferrer

Provider: Ravago

Description (purpose): Stores the original referrer

Retention period: No expiration date


You can now copy and paste this text into your desired text field. If you need any further assistance, feel free to ask!


4/ Marketing and Advertising Cookies

These are cookies we use to remember which pages you’ve viewed (including which advertisements you’ve been shown) on our website. These cookies help us improve the relevancy of advertisements you receive and analyze the effectiveness of the ad campaign.

Name: gclau

Provider: Google Adsense

Description (purpose): This cookie is used by Google AdSense to experiment with the efficiency of advertising on different websites using their services. This cookie is connected to the 'Conversion Linker' function: ad click data is stored in a cookie to track conversions beyond the landing page.

Retention period: 90 days

Name: MOP_TRACK

Provider: Mopinion

Description (purpose): To track information about the user, this helps personalize the online experience.

Retention period: 30 days


Could this Cookies Policy be modified?

Ravago reserves the right to modify this policy and its terms as they relate to this website and services at any time, effective and in full force upon posting the updated version on the website.

Please check this page regularly for updates. The continued use of the website and its services after that shall constitute your consent to such amendments and modifications.

Contact Ravago

If you have any concerns, please contact us. Thank you for visiting our website.


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